Important
If you are placing and order through Dutchie, make sure you are attempting to log into Dutchie's site and not the dispensary's site.
If you are having trouble logging into your Dutchie account, follow these troubleshooting steps.
Ensure all required fields are complete
Check your screen for any fields outlined in red. These are required fields, and you must fill them out.
Double-check your email and password
Check to see if you are using the correct email and password for your Dutchie account. There should be no spaces before or after your email address or password.
If this is not successful, you should try to reset your password.
Email already in use
You will receive this error if you click the Save my information for next time checkbox and already have a Dutchie account. Uncheck the Save my information for next time, and log in to continue placing your order.
Other troubleshooting steps
- Dutchie may not be supported in the version of your web browser. Try to update to the most current version of your browser or logging in using a different browser.
- Refresh your page, and select the Place Order button.
- Clear your cookies (cache), then close your browser. When you reopen your browser, log in.
- Disabling the autofill feature, which is enabled on most browsers, as this causes concerns with making account changes.
- If you’re still experiencing issues, try placing your order from an incognito browser or placing an Order as a Guest.