Check this box if you'd like to remain the Requester on this ticket, and have Dutchie Support agent follow up with you directly on the work and resolution of this ticket. Please use sparingly!
Please check this box if the customer is Live on their products.
Please check this box if the customer is Enterprise tier.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Name of the dispensary or retailer point of contact. This person will be swapped into the Requester of the ticket for follow up contact from Support and the original requester will be CC'd on the thread. For No Contact tickets, this field needs to be completed for data purposes.
For now, fill in the name is it appears in SFDC. Once the SFDC integration is set up, this field will be a selectable dropdown from the SFDC Location list.
Select a priority based on our SLOs https://dutchie.atlassian.net/wiki/spaces/CS/pages/19931365382/WIP+REVISION+Priorities+SLOs+for+Eng+Escalated+Issues
What is the reasoning behind a high or urgent priority for this report?
Select a dutchie Product Area
Fill in the Serial Number of the device. See https://dutchie.atlassian.net/wiki/spaces/DSUP/pages/19898401183/Frontline+Support+Team+Escalations#How-to-Determine-if-the-Customer-has-Dutchie-POS-Hardware for more details.
Ethernet or Wifi? If Other, please explain in the Description.
Select a Dutchie Payments solution from the dropdown.
Please use the template outlined in this document here based on your selection https://docs.google.com/document/d/1h5j6Wvy03wRTTqVhOvDqUKTNDL6nAYU9xVUP9HlT45c/edit?usp=sharing