Dutchie Consumer Help Center
How can we help?
Knowledge base
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Dutchie Account
My Dutchie Account
- Create a Dutchie customer account
- My Account: access and edit basic Dutchie account settings
- Log in to my Dutchie account
- Reset my Dutchie account password
- I'm having trouble logging into my Dutchie account
- Save new medical card information to my Dutchie Account
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Pay by Bank, powered by Plaid (Dutchie Pay)
Pay by Bank, powered by Plaid (Dutchie Pay)
- Use Pay by Bank, powered by Plaid (Dutchie Pay) in-store
- Pay by Bank Retry Transactions
- Understanding declined transactions and temporarily blocked accounts - Pay by bank, powered by Plaid (Dutchie Pay)
- Error When Trying to Checkout - Pay by Bank, powered by Plaid (Dutchie Pay)
- Locate a dispensary that accepts Pay by Bank, powered by Plaid (Dutchie Pay)
- Sign up for Pay by Bank, powered by Plaid (Dutchie Pay)
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Order Status
After Placing Your Order
- How can I get an update on my delivery order?
- Why are there additional fees applied to my online Pay by Bank (Dutchie Pay) order?
- Order status emails
- There are items missing from my Dutchie order!
- How can I cancel or change an existing Dutchie order?
- Check Dutchie order status
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Other questions
Frequently asked questions
- Contact Dutchie Support
- How do I upload a photo ID at checkout?
- How can I request and confirm a refund for my order?
- Why was I charged a different amount than what was shown at checkout?
- What information can I find on the Dutchie dispensary menu?
- How do I place an order as a guest?