Knowledge base

• My Dutchie account

  Account basics

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• My orders

  Pickup and delivery

  • How can I get an update on my delivery order?
  • How long do I have to pickup my order?

  Order status

  • What is the status of my Dutchie order?
  • There are items missing from my Dutchie order!
  • How can I cancel or change an existing Dutchie order?
  • View past Dutchie orders
  • Order status emails

• Pay by Bank, powered by Plaid

  Pay by Bank, powered by Plaid

  • Use Pay by Bank, powered by Plaid in-store
  • Pay by Bank Retry Transactions
  • Why was my transaction declined or my account blocked?
  • Why are there additional fees applied to my online Pay by Bank (Dutchie Pay) order?
  • Error When Trying to Checkout - Pay by Bank, powered by Plaid
  • Locate a dispensary that accepts Pay by Bank, powered by Plaid

  See all 12 articles

• Other questions

  Frequently asked questions

  • Contact Dutchie Support
  • How do I upload a photo ID at checkout?
  • How can I request and confirm a refund for my order?
  • Why was I charged a different amount than what was shown at checkout?
  • What information can I find on the Dutchie dispensary menu?
  • How do I place an order as a guest?

  See all 22 articles