New feature: You can now add Pay by Bank as your payment method after placing an online or mobile order — right from your order confirmation screen, email, SMS, or the Dutchie app on your phone, before your order is fulfilled.
If you placed an online or mobile order for curbside pickup, drive-thru, delivery, or in-store pickup and didn't use Pay by Bank at checkout, you can still switch to Pay by Bank before your order is ready. A Pay by Bank payment button or link appears at multiple points after checkout — on your order confirmation screen, in your order status emails, and in the Dutchie mobile app.
Before you begin
To use this feature, make sure:
- You complete the Pay by Bank payment before your order is picked up or delivered — once your order has been fulfilled, the payment link will no longer be active.
Where you'll see the Pay by Bank option
After placing your order without Pay by Bank, you'll be prompted to pay with Pay by Bank at the following points — no new emails or texts are added to what you already receive:
| Order confirmation screen | Immediately after checkout on the Dutchie website or mobile app — a Pay by Bank button appears on the confirmation screen before you leave. |
| Order status emails | Each order status email (order placed, order confirmed, order ready, out for delivery) includes a Pay by Bank button linking directly to the payment portal. |
| Order status SMS | Text message updates notify you that you can pay with Pay by Bank and direct you to check your email for the payment link. SMS messages do not contain a direct payment link — the link is always in your email. |
| Dutchie mobile app — lock screen & notifications | If you're using the Dutchie mobile app, a Pay Now button appears directly on your iPhone lock screen (Live Activity widget on the lock screen) or Android notification shade while your order is active and unpaid. Tapping it opens the app straight to your Pay by Bank payment screen — no need to search for the order. |
How to add Pay by Bank to your order
|
1
|
Find the Pay by Bank button After placing your order, look for the Pay by Bank button on your order confirmation screen, or in any order status email you receive. If you're using the Dutchie mobile app, you can also tap Pay Now directly from your lock screen or notification shade. |
|
2
|
Tap the Pay by Bank button Tapping the button opens the Pay by Bank portal in your browser. You'll be prompted to log in to your existing Pay by Bank account, or create a new one if you haven't signed up yet. |
|
|
3
|
Link your bank account (new users only) If this is your first time using Pay by Bank, you'll need to link a checking or savings account via Plaid. Follow the on-screen prompts to sign in to your bank and authorize the connection. Note: Not all financial institutions are supported. If your bank isn't listed, you'll need to use a different payment method for this order. |
|
|
4
|
Confirm your payment Once you're logged in and your bank is linked, review your order details and tap Confirm to finalize Pay by Bank as your payment method. |
|
|
5
|
Your order now has Pay by Bank payment attached Any follow-up communications about your order will confirm it has been authorized for Pay by Bank payment and display the bank account used for payment. Note: As with any Pay by Bank order, a balance check is completed at time of Pay by Bank attachment to the order and when the order is finalized at the dispensary. Dutchie does not hold funds for Pay by Bank orders — please ensure funds remain in the associated bank account until the transaction shows as "posted" to your bank account (generally the next business day following your order completion at the dispensary). |
Frequently asked questions
What order types are eligible?
Orders placed online through Dutchie Ecommerce or a dispensary's mobile app are eligible — including curbside pickup, drive-thru, delivery, and in-store pickup. Orders placed on a kiosk are not currently supported.
What if I don't see a Pay by Bank button in my confirmation?
The Pay by Bank button only appears if the dispensary you ordered from has Pay by Bank enabled and order status emails turned on. If you don't see it, the option may not be available for that location. Contact the dispensary directly for payment alternatives.
I got a text about Pay by Bank but there's no link in it — where do I go?
This is expected. SMS messages cannot include a direct Pay by Bank payment link, so the text notifies you and directs you to check your email. The Pay by Bank button is in your order status email.
Can I still switch to Pay by Bank after my order has been processed?
No — the Pay by Bank option is only available before your order is picked up or delivered. Once your order has been fulfilled, the payment link will no longer be active and you will need to pay with your original payment method.
Are there any fees for using Pay by Bank?
Dutchie does not charge any fees for signing up or using Pay by Bank. However, the dispensary may apply their own payment processing fees. You'll see any applicable fees clearly displayed before you confirm your payment.
When will the payment be debited from my account?
Your bank account will be debited one business day after your order is completed at the dispensary. No funds are held at the time you confirm Pay by Bank. Make sure your account balance covers the order total until the next business day to avoid any issues.
What if I need help or want to opt out?