Troubleshoot issues with Pay by Bank, powered by Plaid transactions
What happens if I see a Pay by Bank transaction amount that I don’t recognize?
To investigate a Pay by Bank charge on your bank account, call the dispensary you purchased from to confirm the amount of your last transaction.
If the charge in question shows a line item description of "Retry Payment", this is an attempt to successfully collect a charge on a previous transaction. Retries occur when the bank account used for the order does not have sufficient funds at the time the transaction is debited (please ensure appropriate funds remain in the account up to 24 hours after the purchase is finalized at the register). Retries will be attempted up to 2 times over the course of 180 days from the original date of purchase. Your Pay by Bank account will have a temporary block in place while funds are attempted to be collected for the outstanding balance. For more information about blocked accounts, see this article.
Note!
The total amount debited by Pay by Bank could be different from what appeared at checkout online, due to discounts, coupons, tips, fees, or additional products applied to your order during checkout with the shop.
Why was my transaction declined?
Transactions can decline for a variety of reasons. The most common reasons Pay by Bank charges are declined include:
- You do not have sufficient funds, so your transaction may be declined.
- Due to the variations that can occur with the transaction amount at the time of purchase, Pay by Bank requires each user to have the purchase amount plus a buffer available in their bank account in order to be approved for a given purchase.
- The transaction exceeds your set daily, weekly, or monthly spending limit.
- Dutchie was alerted about unusual activity on your account.
Note!
When a transaction cannot be authorized with Dutchie Pay, we recommend using a different payment method and then submitting the order.