When you ask our Dutchie Chatbot a question, it pulls answers directly from our Help Centers and product documentation. Dutchie Chatbot is fast, helpful, and always learning.
Where to find the Dutchie Chatbot
Click the Ask a Question bottom right corner of the screen.
When the help widget appears, type in your question.
Ask direct, specific questions
Start with a short, clear question like:
- How do I create an account?
- How do I sign up for Pay by Bank?
- How do I check the status of my order?
Avoid broad questions like “I need help”. The chatbot works best when it knows exactly what you’re asking.
Try clarifying follow-up questions
If the answer isn’t quite right, you can refine your question without starting over.
The chatbot will re-check the resources we’ve connected it to and refine its answer.
When to ask for a human
If the Dutchie Chatbot can’t answer your question, at any time you can say “agent” or “speak to an agent”. Your chat will be routed to a live agent, and we will be able to review the conversation quickly to help you get the answer you need.
Tips
- Clearly state your goal or what you're trying to accomplish
- Include relevant details like time periods, product categories, or specific features you're working with
- If applicable, mention what steps you've already tried
- For technical issues, be ready to provide screenshots if needed
- Use short phrases, not full paragraphs
- Avoid slang. Try to write like you would in a Google search