Some shops require a photo ID to be uploaded at the time of checkout, when placing an online order for pickup.


To upload a new ID Photo when logged in, chose Edit and from there "Upload new photo".

Troubleshoot using the camera to upload a photo ID

If you are experiencing trouble with uploading an image of your ID at checkout, follow these troubleshooting steps:

1. Confirm that you have a stable Wi-Fi connection.
2. Ensure you’ve granted dutchie.com permissions to access the camera.
   • Dutchie.com will ask for permission when the camera icon is selected on the checkout page. If permission is denied, you won’t be able to take a picture.
3. If permissions to access the camera were previously blocked, then clear the browser’s history. 
   • When prompted, grant dutchie.com permission to access the camera.
4. Refresh the checkout page, and upload a photo ID again. 

Troubleshoot uploading a photo ID file

If you are experiencing trouble with uploading an image of your ID at checkout, refer to the following troubleshooting steps:

1. Confirm that you have a stable Wi-Fi connection.
2. Upload the ID directly from your photo collection, rather than using the camera on dutchie.com.
   
3. Ensure an accepted file type is being used. Dutchie.com only supports PNG, JPG, JPEG, and HEIC file formats.