Pay by Bank: Account Maintenance
Everything you need to manage your Pay by Bank account after setup — including updating or relinking your bank account, understanding your email notifications, and closing your account.
Managing your linked bank account
How do I update or change my linked bank account? +
- Go to Dutchie.com and sign in.
- Click My account (desktop) or the avatar icon (mobile).
- Select Bank Account.
- Click Change Account. A new window will open with the Plaid bank linking flow.
- Follow the prompts to link your new bank account.
My bank account was unlinked. How do I relink it? +
Some banks automatically unlink for security reasons after a period of inactivity, or if you change your online banking username or password. To relink:
- Go to your Pay by Bank account settings.
- Find your bank account and click Edit.
- Re-enter the required information and click Save.
Once your bank is successfully relinked, you'll see a confirmation pop-up and receive an email confirmation.
How do I remove my linked bank account? +
Note that removing your bank account means you'll need to go through the sign-up process again to use Pay by Bank in the future. To remove:
- Go to Dutchie.com and sign in.
- Click My account (desktop) or the avatar icon (mobile).
- Select Bank Account.
- Click Remove.
- A confirmation pop-up will appear. Tap Remove Payment to confirm, or Cancel to go back.
Understanding your Pay by Bank emails
Pay by Bank sends emails to keep you informed about your payment status, your linked bank account, and any action you may need to take. These emails are expected and secure — you don't need to take action unless the email specifically asks you to. Below is a summary of each email you may receive.
Welcome email — signup confirmation +
Subject: Welcome to Pay by Bank at [Dispensary Name]
When: Right after you sign up for Pay by Bank.
Confirms your signup, the bank account you linked, where Pay by Bank can be used, and how transactions will appear on your bank statement.
Payment processing +
Subject: Pay by Bank payment processing
When: After your order is finalized and Pay by Bank begins processing your payment.
Confirms the payment amount, order date, dispensary name, linked bank account, and estimated timing for when the charge will appear.
Payment successful +
Subject: Pay by Bank payment successful
When: Once your payment has been successfully processed.
Confirms the transaction amount, order date, dispensary name, and when the charge may appear on your statement.
Payment failed — account blocked +
Subject: [Account Blocked] Pay by Bank payment failed
When: If your payment could not be completed due to insufficient funds.
Notifies you that the payment was unsuccessful, that it will be retried automatically, and that your account is temporarily unavailable. Learn more about the retry process.
Payment retry notice +
Subject: [Charge Retry] Pay by Bank upcoming charge
When: When a previously failed payment is being retried.
Notifies you that a retry is coming, reminds you to ensure sufficient funds are available, and estimates the charge will appear within 1–3 days. Learn more about the retry process.
Payment retry successful +
Subject: Pay by Bank payment successful
When: After a retry attempt successfully completes your payment.
Confirms the retry was successful and that your Pay by Bank account is available to use again.
Payment retry unsuccessful — account blocked +
Subject: Pay by Bank account has been blocked
When: If a retry attempt fails.
Notifies you that the retry was unsuccessful and that your account is no longer available for use.
Bank account unlink notice +
Subject: Pay by Bank account will unlink in 7 days
When: When your bank is about to be automatically unlinked for security reasons.
Notifies you of the upcoming unlink and provides instructions to relink your bank account to continue using Pay by Bank.
Relink required +
Subject: Relink your Pay by Bank account
When: After a payment is declined and your bank account needs to be relinked (B105 decline).
Explains that the payment could not be completed and provides instructions to relink your bank account.
Unsupported bank notice +
Subject: Link a new Pay by Bank account
When: If you attempt to check out with a bank that Pay by Bank doesn't support (F102 decline).
Notifies you that your bank is unsupported and provides instructions to try linking a different account.
Detailed guides
Where can I learn more about the full retry and blocked account process? +
Our Retry Transactions article covers everything in depth — how ACH returns trigger retries, the retry schedule (Monday–Thursday), what "RETRY PYMT" looks like on your bank statement, how long a temporary block lasts, and what happens if all retries are exhausted.
View Retry Transactions guide →Is there a guide to adding Pay by Bank to an online order after checkout? +
Yes — if you placed an online order and want to switch to Pay by Bank before it's fulfilled, our Post-Checkout guide walks through the full process step by step, including eligible order types, timing, and what to do if you don't see the Pay by Bank button in your confirmation.
View Post-Checkout guide →Closing or cancelling your account
How do I cancel my Pay by Bank account? +
Contact Dutchie Support to request account cancellation. Dutchie can archive your account, which unlinks your bank account information from Pay by Bank.
Note: Archiving your Pay by Bank account does not cancel your Dutchie account. You can review additional privacy options in the Privacy Center within your Dutchie account settings.
Still need help?
- For help with payment issues or unexpected charges, visit the Troubleshooting page.
- For a full breakdown of retry transactions and blocked accounts, visit the Pay by Bank Retry Transactions article.
- If you're still stuck, contact Dutchie Support for further assistance.