This article explains the emails you may receive when you sign up for and use Pay by Bank. These messages are sent to keep you informed about your payment status, your linked bank account, and any action you may need to take.
Good to know: These emails are expected and secure. You don’t need to take action unless the email specifically asks you to.
Why you receive Pay by Bank emails
Pay by Bank emails help you:
- Confirm your signup and linked bank account
- Track when a payment is processing or completed
- Understand what happens if a payment fails or is retried
- Know when your Pay by Bank account needs attention (such as relinking your bank)
Each email includes helpful details like the transaction amount, dispensary name, order date, and which bank account was used. Many emails also explain how the transaction will appear on your bank statement and how long it may take to post.
1. Welcome Email (Signup Confirmation)
Subject line: Welcome to Pay by Bank at [Dispensary Name]
When you’ll receive it:
Right after you sign up for Pay by Bank.
What this email includes:
- A welcome message confirming your Pay by Bank signup
- The bank account you linked
- Where Pay by Bank can be used
- What Pay by Bank transactions look like on your bank statement
- How long transactions may take to appear in your account
2. Order Finalized & Payment Processing
Subject line: Pay by Bank payment processing
When you’ll receive it:
After your order is finalized and Pay by Bank begins processing your payment.
What this email includes:
- Confirmation that your order is finalized
- Your payment amount
- Order date
- Dispensary name
- Linked bank account
- What the transaction will look like on your bank statement
- Estimated timing for when the transaction may appear
3. Payment Successful
Subject line: Pay by Bank payment successful
When you’ll receive it:
Once your Pay by Bank payment has been successfully processed.
What this email includes:
- Confirmation that your payment was successful
- Transaction amount
- Order date
- Dispensary name
- Linked bank account
- Information about how and when the transaction may appear on your bank statement
4. Payment Failed (Insufficient Funds)
Subject line: [Account Blocked] Pay by Bank payment failed
When you’ll receive it:
If your Pay by Bank payment could not be completed due to insufficient funds.
What this email includes:
- Notice that the payment was unsuccessful
- Transaction details
- Information that the payment will be retried automatically
- Notice that your Pay by Bank account is temporarily unavailable until funds are collected
Click here for more information about on why this happens and the entire retry process.
5. Payment Retry Notice
Subject line: [Charge Retry] Pay by Bank upcoming charge
When you’ll receive it:
When a previously failed payment is being retried.
What this email includes:
- Notification that the payment is being retried
- A reminder to ensure sufficient funds are available
- An estimate that the transaction may appear in your account within 1–3 days
Click here for more information about on why this happens and the entire retry process.
6. Payment Retry Successful
Subject line: Pay by Bank payment successful
When you’ll receive it:
After a retry attempt successfully completes your payment.
What this email includes:
- Confirmation that the retry was successful
- Transaction date
- Notice that your Pay by Bank account is available to use again
Click here for more information about on why this happens and the entire retry process.
7. Payment Retry Unsuccessful
Subject line: Pay by Bank account has been blocked
When you’ll receive it:
If a retry attempt does not complete successfully.
What this email includes:
- Notification that the retry was unsuccessful
- Notice that your Pay by Bank account is no longer available for use
Click here for more information about on why this happens and the entire retry process.
8. Account Blocked After a Dispute
Subject line: Pay by Bank account has been blocked
When you’ll receive it:
If a Pay by Bank transaction is disputed directly with your bank.
What this email includes:
- Confirmation that a transaction was disputed
- Notice that your Pay by Bank account has been disabled as a result
9. Proactive Bank Unlink Notice
Subject line: Pay by Bank account will unlink in 7 days
When you’ll receive it:
Some banks periodically unlink for security reasons. It can also happen if you change your bank account's online username or password.
What this email includes:
- Notice that your bank account may have been unlinked
- Instructions to relink your bank account to continue using Pay by Bank
10. Relink Required After B105 Decline
Subject line: Relink your Pay by Bank account
When you’ll receive it:
After a payment attempt is declined and requires you to relink your bank account.
What this email includes:
- Explanation that your payment could not be completed
- Instructions to relink your bank account
- Information on why relinking is sometimes required for security
11. Unsupported Bank (F102)
Subject line: Link a new Pay by Bank account
When you’ll receive it:
If you attempt to check out using a bank that Pay by Bank does not currently support.
What this email includes:
- Notice that your bank is unsupported
- Instructions to try linking a different bank account
Need Help?
If you have questions about a Pay by Bank email or need help completing a payment:
- Review the instructions in your email
- Contact customer support for additional assistance
This guide is here to help you understand what each Pay by Bank email means and what to expect when using Pay by Bank.