Troubleshoot issues with Pay by Bank, powered by Plaid (Dutchie Pay) transactions
Dutchie Pay is now Pay by Bank, powered by Plaid!
Over the next few weeks, you’ll see some changes to our articles about Dutchie Pay.
Dutchie Pay is now called Pay by Bank, and we'll be changing this throughout our documentation. You may see some articles or screenshots that still use Dutchie Pay as we work to change it throughout our help center.
Dutchie Pay is now Pay by Bank, powered by Plaid is the same great product, with the same great features, just with a brand new name!
Note!
When a transaction cannot be authorized with Dutchie Pay, we recommend using a different payment method and then submitting the order.
What happens if I see a Pay by Bank transaction amount that I don’t recognize?
To investigate a Pay by Bank charge on your bank account, call the dispensary you purchased from to confirm the amount of your last transaction.
Note!
The total amount debited by Pay by Bank could be different from what appeared at checkout online, due to discounts, coupons, tips, fees, or additional products applied to your order during checkout with the shop.
Why was my transaction declined?
Transactions can decline for a variety of reasons. The most common reasons Pay by Bank charges are declined include:
- You do not have sufficient funds, so your transaction may be declined.
- Due to the variations that can occur with the transaction amount at the time of purchase, Pay by Bank requires each user to have the purchase amount plus a buffer available in their bank account in order to be approved for a given purchase.
- The transaction exceeds your set daily, weekly, or monthly spending limit.
- Dutchie was alerted about unusual activity on your account.