How soon after I place an order will the money come out of my account?

Your bank account will be debited one business day after your initial purchase is completed at the dispensary. Until the shop has closed out the order on their end and chosen the payment method as Pay by Bank, you will not be charged.

If an order is cancelled before the order is completed at the register, no charge will be made on the account used to place the order.

How will these payments show up on my bank statement?

This can vary by bank, but generally payments made with Pay by Bank will the name of the dispensary where the order was placed.

Why did I get a F103 decline (You have an outstanding balance of…)?

A previous balance exists for an unsuccessful transaction attempt returned from your financial institution as Insufficient or Uncollected Funds

Dutchie will attempt to retry the previous purchase upon funds availability on a Monday or Friday for the next 180 days. Your bank may also charge you an overdraft fee as a result of insufficient funds.

Your Pay by Bank account and profile will be temporarily blocked from transacting further until we’re able to collect the outstanding balance.

How soon after am I able to start to use Pay by Bank again?

Dutchie will re-enable your profile upon the successful payment received for a previous balance.

What happens if the subsequent attempts to debit my bank account are unsuccessful?

Your Pay by Bank account and profile will be permanently blocked from transacting further

How do I get my account unblocked?

Your Pay by Bank account and profile cannot be unblocked once blocked. Dutchie is working to allow payment options to collect on returned transactions.

How do I cancel or receive a refund for a Pay by Bank order?

Please reach out to the dispensary directly as soon as possible, as orders are processed quickly. Your order may already have been processed or is out for delivery. The dispensary is responsible for processing all refunds for prepaid orders. If the shop has not processed the order in-house, you will not be charged.

If you cannot reach the dispensary, please contact Dutchie Support so we can help locate alternative contact information for the dispensary. We are here to help!

Which types of bank accounts can Pay by Bank connect to?

Pay by Bank can be connected to checking and savings accounts.

What should I do if I can’t log into my bank account?

If you’re having issues with logging into your bank, contact your bank directly for assistance.

Dutchie does not have access to your bank login credentials and cannot assist in resetting passwords or granting access to your bank accounts.

Why won’t my bank account successfully link after I entered valid credentials?

Ensure both “Profile Information” and “Statements” boxes are checked. Depending on your bank, you may encounter a screen asking you to share certain data elements with Dutchie. This data is encrypted and only used to create the ACH transaction. If you encounter an error message saying that we cannot connect to your bank account, a likely resolution is to complete the link process again and ensure that data sharing is enabled.

How can I cancel my Pay by Bank account?

Contact Dutchie support to cancel your Pay by Bank account. It may take a few days for your cancellation request to process. It can take slightly longer if requested over the weekend.

Note: Canceling your Pay by Bank account will not cancel your Dutchie account. You can do this by visiting the privacy center in your Dutchie Account.